Technical information

Clear technical and product information makes products easier to use, reduces errors and lowers support costs. It strengthens the brand and increases customer loyalty. Infotiv has extensive experience from MedTech, manufacturing and automotive, among others. We make sure that your product speaks clearly.
 

Key facts

CONSULTING BANK WITH BROAD EXPERTISE

ISO 9001 AND 14001 CERTIFIED

25 YEARS OF EXPERIENCE

LOCATED IN GOTHENBURG, MALMÖ, STOCKHOLM, SÖDERTÄLJE

COMPLETE SUPPLIER IN TECHNICAL INFORMATION

JOB VACANCIES
CONTACT US
CUSTOMER CASE

How can we help you in technical information?

Solutions

We lead the work and deliver a complete solution for your technical information.

The project

We ensure quality delivery - from ear to loaf. With our expertise and commitment, we turn your visions into reality.

Manuals

High competence in both technology and UX/UI. Version management (e.g. different languages) is everyday for us. 

Training material

Reduces your support cases by ensuring that your software or hardware is utilized to its maximum potential by your customers in an efficient manner.

E-learning

Digital learning in the form of moving images, animation, text and sound.

Illustrations

We complement your user instructions with clear illustrations in a customized manner.

Needs analysis

We map and ensure that your documentation process is uniform, efficient and secure.

Installation documentation

We compile and help you update documents for function, technical solutions and drawings.

Maintenance

We support with tasks such as maintenance, updates, article registration, conversion of manuals and translations.

Quick Guides

Clear step-by-step manuals. Short and concise!

asdfadsf

Tools we often use

  • Illustrator
  • InDesign
  • Photoshop
  • Acrobat Pro
  • FrameMaker
  • CAD
  • Arbortext XML
  • xMetal XML
  • Windchill
  • The Office package
  • Case management system
asdf

Needs analysis

Good technology information starts with the questions what, how and who? We help you get an overview of your target audience, the technology and the complexity. From ear to loaf – from background to publication.

What is your next step towards the vision that your customers use your products with minimal training and support? Where are you today? And where do you want to be?

Do your users get the right information in the right situation? What processes are in place and which systems and tools are best suited to your particular circumstances?

We help you with the big picture. We identify the right tools and methods for you, making it possible to adapt the information to your target group and situation.

At Infotiv, we work with efficient processes and a clear division of roles and responsibilities. We have done what you are facing many times before - always with satisfied customers as the end result.

Artificial image. Several semi-transparent surfaces reminiscent of monitor surfaces. On these, some form of UX is displayed. Above all, a cloud. From the surfaces, curved arrows go up to the cloud.

Improving information management with cCMS

The right system support for the production of technical information depends on many factors, including:

  • number of products and variants of products
  • target groups and translation needs
  • need for flexibility and skills.

What is cCMS?

Different types of cCMS (Component Content Management System) are often used for the production of technical information. cCMS makes information management easier by allowing you to use a single system:

  • structuring
  • organize
  • produce
  • edit
  • stockpile
  • publish

There are many different cCMSs, all with different features and functionality. However, the purpose is the same: to create and manage technical information digitally in order to quickly and reliably create new publications in new variants and in different languages.

We find the right solution for you

Infotiv has extensive experience of working with technical information in different types of systems, from documentation to publication. Both when it comes to complex sets of integrated cCMS to simpler manual flows with stand-alone text editors and layout programs.

We help you find out what is best for your company . There are many different solutions on the market and every need is unique. Together we will find a well-adapted and cost-effective solution that fits your needs perfectly.

Man and woman standing in a meeting room looking at an iPad

Training materials that work

For an optimal learning effect, we help you create materials and content that are:

  • rooted in real work tasks
  • scenario- and situation-based
  • engaging, meaningful and motivating for the target group
  • packaged in a format adapted to the target audience and situation
  • interactive
  • based on images, animations and films
  • made to maximize learning through different feedback moments. This allows you to measure knowledge acquisition and identify knowledge gaps.
asdf

Visualization

Communicating clear messages through visualization is an art and a craft that we at Infotiv are proud to offer to our customers. 

Our illustrators and animators have long experience and a wide range of skills and create impressive work on a daily basis. 

Image-driven information has several advantages. It speeds up the acquisition of knowledge and reduces the need for translation. 

Our illustrators work on, among other things: 

  • photographs
  • illustrations 
  • 3D models 
  • product visualization
  • moving materials such as films and animations. 

The choice of format depends on the message to be conveyed.

A slide with illustrations showing the concept of troubleshooting and repair.

Diagnosis, troubleshooting and repair

Our engineers help you develop effective strategies, methods and tools for diagnosing, troubleshooting and repairing your software, hardware and mechanical products. 

We also ensure that your support and service staff can quickly and efficiently interpret diagnostic systems and error codes in order to take the right action.

Hands placed on top of each other, such as when you want to form a group or team. In the background there is a male face, a man with dark hair and a light beard.

WARM HEART, SHARP MIND 

Internally, we talk about consultants who are driven by the warm heart and deliver with the help of the sharp brain. We really like the idea that we all work as part of the same team of smart individuals who help and support each other. We also apply this within our group of designers and project managers.

Do you want to work at Infotiv?

  • Do you have a warm heart and a sharp mind? Then Infotiv is the place for you to thrive and grow. Check out our open positions and read about what it's like to work at Infotiv.
Photograph depicting Jonas Hermansson

Contact us!

Jonas loves to talk about smart approaches to creating good product information and good information flows. Give him a call or send him an email and he will be more than happy to help you!

Tel: +46 76 000 39 13
E-mail: jonas.hermansson@infotiv.se

You can also fill in the form and we will contact you as soon as possible.

Training rig provides safe practice for electric vehicle mechanics

Case
Three men and one woman stand behind two placecases containing training rigs. Everyone looks happy.

AdaptFuture has developed a portable training rig that could be part of the solution. The rig sends out real voltage but no current. A simple but brilliant idea that makes it possible to train on servicing electric vehicles without risk to life and health. Infotiv has had several roles in the project: firstly, in technical validation, and secondly, in creating the information used in the certification sessions.